Refund and Return Policy
At davarajewelry.com, we strive to ensure your satisfaction with every purchase of our exquisite fine jewelry crafted from premium materials such as gold, platinum, natural diamond, lab diamond, and moissanite. We understand that sometimes circumstances may necessitate a return, and we aim to make this process as smooth as possible while maintaining the integrity of our products and services.
Returns Eligibility:
We accept returns within 7 days from the date of delivery.
The item must be in its original condition, unworn, and with all accompanying documentation (e.g., certificates of authenticity, receipts).
Customized or personalized items are not eligible for return.
Refund Process:
Contact our customer service team at contact@davarajewelry.com to initiate the return process and obtain a Return Authorization (RA) number.
Securely package the item with all original documentation and ship it to our designated return address, ensuring the RA number is clearly marked on the package.
Once we receive the returned item, our team will inspect it thoroughly to verify its authenticity and condition.
Refunds will be processed within 5-7 business days after the inspection is completed and approved.
A refund will be issued to the original payment method used for the purchase, minus a 30% deduction for making charges.
Return Shipping:
All return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit.
davarajewelry.com is not liable for any lost or damaged packages during the return shipping process.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, you may return it according to our policy and place a new order for the desired item.
Quality Guarantee:
We stand behind the quality and authenticity of our products. In the rare event that you receive a defective or misrepresented item, please contact us immediately for assistance.
Note: This refund and return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.
By making a purchase on davarajewelry.com, you agree to abide by the terms and conditions outlined in this policy. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance. We appreciate your trust in us and look forward to serving you again in the future.